COMMUNICATION PROCESS & GUIDELINES
Springfield Public Schools established guidelines to help us improve our communications and to better serve parents and guardians. Our goal is to make sure that the school district handles all concerns and issues brought to light by parents/guardians in a manner that is fair, consistent and allows us to help as much as possible.
If you have an issue or concern that you would like to communicate, please follow the guidelines below, which are aimed at improving communication and responsiveness:
Academic issues should first be referred to the student’s teacher or counselor. Those are the professionals who are closest to the students and who know best the issues.
Questions and concerns about behavior issues should first be referred to the Dean of students
If the teacher or counselor cannot resolve the academic issue, or if the Dean cannot resolve the behavioral issue, the parent or guardian should contact the principal for assistance.
